but she is a specialist you know

i just read the second chapter of operation management for my last final exam!
and it is on coming monday
yikes!
it says that quality is difficult to improve on service industry
there are few occupation which i can say either u will be curse away or you'll be love

exp1 : pak gad
if he smiles and let you pass, u'll say "pak gad ni baek kan, senyum je"
if not "hekeleh, keycoh arr pak gad ni"

yep..yep...

exp2: nurse, doctor
i really admire this occupation
it is not easy to handle patients
i know

but right now
im really piss off with one nurse who takes care of my mother
cant you talk with my mother in a polite manner?
why yelling?
if my mother is a VVIP
i dont think you will act that way

they will say
its a government hospital
biasalah tu

and then
when im trying to meet the dr

hye miss, can i meet the doctor who check my mother this morning?
who? dr xxx? the doctor has already said your mother cannot go home
no, i just want to meet her to discuss..thats all
but she is a specialist you know
she is very busy
we just want to discuss
*hati mule bebal, u ni secretary die ke?
u wait there, later we will call her office
cant we meet her now?
now is not yet 2pm
she's having a break
and probably she wont be at her office at 2pm
maybe she'll late
she's a specialist you know
meybe she got meeting
but she had told that your mother cannot go back
*ak tau laa dr tu specialist, thats why la i want to meet her

we met another doctor
and luckily he was so nice
he explained his reason and he also heard our reason
and luckily
we managed to bring our mom back home
alhamdulillah
=)

did i one of the person who says "hekeleh, keycoh laa lu nurse"
and also says "the doctor is so nice"
yeah..i do

but i'll remember one thing on the way back after the dr gave permission to take my mother back home
despite what had happened
abah said "nanti ckp dgn nurse elok2..jangan kasar2 ehh..nurse tu tolong mak tu"